Frequently Asked Questions
What quality can I expect?
Product quality is our top priority whether be relating to our lensball, course or any other of our products. We also deliver very quickly compared to other specialist providers that usually ship out of China with long wait times! We have fulfilment centres in the US, the UK and Australia meaning very fast and convenient shipping for you.
We know about the requirements that photographers expect from their equipment and so we offer a crystal accessory product that is the absolute ultimate in quality. We source our lensballs from experienced and well selected suppliers who have manufactured 1000s of these consistently. Further, only approximately 25% of manufactured balls actually make it through the rigorous quality assurance process, with the rest broken down and recycled back into the manufacturing process. We have a partnership with one of the lead manufacturers in carving, polishing and hardening processing that is second to none in its industry. Find out more about our quality assurance process here
What is the lensball best used for?
While you can use the crystal ball for usual types of photography such as taking a photo of family and friends refraction photography (which lensball creates!) is particularly well suited to landscapes and scenery. Some examples are shown on the site – beaches, the horizon, rainforest, farmland and other outdoor scenes are particularly common. Taking photos where reflective surfaces such as water are also involved are particularly fascinating as the otherwise inverted image will face upright again while the rest of the image can be inverted. We highly recommend our Globalise as it shows how to also do this digitally as well as over 2 hours of other specialised content relating to the lensball. People have done all sorts of funky things with the lensball so be creative and most importantly try out your crystal lensball in as many types of spaces as possible!
What are the shipping rates?
We deliver fast and using major couriers only – please see our shipping page
What is your return policy
Refer to our returns
I am new to refraction or lensball photography, where can I learn more?
Our Globalise course was developed in partnership with a National Geographic featured international photographer, Simon Bond who specialises in using the lensball and has developed over 2 hours of brilliant, practical content on how to get the best lensball shots, different ways you can use the accessory and excellent advice to improve your photography. Check out the trailer and content on the Globalise link above and we are confident you will find the course very informative and practical.